Effective Date: 18 December 2024

At Neurofit, we are committed to protecting your personal data and privacy. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA).

1. Who We Are

Neurofit is a physiotherapy service provider offering home-based and clinic-based rehabilitation services including neuro rehab, musculoskeletal rehab, geriatric care, and post-surgical recovery.
Website: www.theneurofit.com

2. What Personal Data We Collect

We may collect the following personal data when you contact or interact with us:

• Name
• Phone number
• Email address
• Health or medical-related information you provide
• Home address (for home visit bookings)
• Communication records (e.g., WhatsApp, contact forms)
• Usage data via cookies or analytics tools
  

3. How We Collect Your Data

Your data may be collected through:

• Website contact forms
• WhatsApp or direct calls
• Email inquiries
• Online bookings
• In-person sessions
• Analytics tools (e.g., Google Analytics)
  

4. Why We Collect Your Data

• Respond to inquiries
• Schedule and manage physiotherapy appointments
• Provide personalized treatment plans
• Maintain client medical records securely
• Improve our website and services

5. Disclosure to Third Parties

We do not sell, rent, or share your personal data with unaffiliated third parties. We may share your data with:

• Healthcare professionals involved in your care (only with consent)
• Service providers assisting with website operations or email communications (e.g., Google, WhatsApp)

6. Your Rights Under the PDPA

You have the right to:

• Access your personal data
• Correct or update your data
• Withdraw consent or request deletion of your data (unless required for medical/legal purposes)

To exercise these rights, please contact us at: email:

Email: theneurofit@gmail.com
Phone: 011-56331685

7. Data Security

We take appropriate measures to protect your personal data using secure storage and access control. We will not keep your data longer than necessary.

8. Cookies & Analytics

Our website may use cookies and analytics tools to improve performance and understand visitor behavior. You may disable cookies through your browser settings.

9. Updates to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on this page.

10. Contact Us

If you have any questions about this policy or your personal data, please reach out to us:
email: [theneurofit@gmail.com]
Phone: [011-56331685]